Strategic and Systems Thinking

Often paired with Active Listening, Emotional Intelligence relates to understanding how a person feels about something and not just how they logically think about it. Often, a customer’s or internal stakeholder’s “gut” reaction is even more important than their intellectual thoughts about it. Well-practiced emotional intelligence helps develop empathy, an essential ingredient in team development, stakeholder management, and product design.
Strategic and Systems Thinking – Strategic IT thinkers see the “big picture” of where the organization needs to go and how IT is essential to accomplishing organizational goals. To dispel any confusion, strategic thinkers are not the “big idea” people who concoct grandiose but often unrealistic ideas that have little to do with organizational goals. Instead, they understand direction in terms of realistic possibilities that help the organization achieve sustainable results. Likewise, systems thinking is about understanding the organization as a whole. It is rarely the case that success hinges on just one part of the organization or a singular technology. Systems thinkers see how different parts of the organization contribute to larger value streams. Both strategic and systems thinking contribute to a number of other practices including Portfolio Management, Financial Management, Risk Management, and Data Analytics.
Design Thinking – As previously mentioned, design thinking helps designers learn how customers actually use products and services, which is often different than how engineers and developers conceive of them. To be effective, it requires a healthy dose of humility from subject matter experts (the customer knows better) and a flexible mindset (it is natural for customers to change their minds and for products and services to evolve). Design thinking contributes to the transition from traditional “waterfall” project management to agile approaches

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