“I can’t get on the network,” is another common – and frustrating – issue for end users. Both the cause and the resolution can be one of many – hardware, software, network connections, security issues. Two users could report the same problem and require very different resolutions.
While diagnosing and addressing a network connectivity issue certainly requires understanding hard tech facts, like the difference between TCP and UDP ports and their purposes, there's not a single schematic that tells the whole story to an IT pro doing the work.
Manufacturers build things differently, different device models vary in how they're built and computers can have innate design flaws that cause problems. Approaching network connectivity problems can take a combination of next-gen knowledge and old-fashioned elbow grease to fix. Figuring everything out can take some intuition and some artistry on the part of a help desk pro.
Get Ready to Get CompTIA A+
You have many training options to help you prepare for your CompTIA A+ exam, including self-study materials, virtual labs, videos, online classes and in-person career prep classes. In 2020, CompTIA Tech Career Academy is bringing its IT-Ready Technical Support program to classrooms, so that students get the training they need to earn CompTIA A+ and launch their IT careers on the help desk.
More Info: comptia a jobs
While diagnosing and addressing a network connectivity issue certainly requires understanding hard tech facts, like the difference between TCP and UDP ports and their purposes, there's not a single schematic that tells the whole story to an IT pro doing the work.
Manufacturers build things differently, different device models vary in how they're built and computers can have innate design flaws that cause problems. Approaching network connectivity problems can take a combination of next-gen knowledge and old-fashioned elbow grease to fix. Figuring everything out can take some intuition and some artistry on the part of a help desk pro.
Get Ready to Get CompTIA A+
You have many training options to help you prepare for your CompTIA A+ exam, including self-study materials, virtual labs, videos, online classes and in-person career prep classes. In 2020, CompTIA Tech Career Academy is bringing its IT-Ready Technical Support program to classrooms, so that students get the training they need to earn CompTIA A+ and launch their IT careers on the help desk.
More Info: comptia a jobs
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